Timberland: Sales Associate - Mall of America

About the role

The Sales Associate role at Timberland is ideal for someone who thrives in a fast-paced retail environment, enjoys connecting with people, and is passionate about delivering best-in-class customer experience. Timberland is a brand widely recognized as the arbiter of boot culture, committed to responsible manufacturing, outdoor protection, and community building.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Build sales by maintaining a consumer-centric mindset and modeling selling behaviors.
• Share relevant product, brand, and community knowledge to enhance the customer experience.
• Achieve individual and team sales goals by utilizing available resources and tools.
• Assist in visual merchandising, product replenishment, and maintaining brand presentation standards.
• Perform cashier duties and support loss prevention initiatives as needed.
• Maintain a clean, organized, and customer-ready store environment.
• Adhere to all company policies, procedures, and safety standards.
• Model inclusive behavior that respects diverse backgrounds and experiences.

Requirements

• A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most.
• Ability to genuinely and comfortably engage with a diverse group of customers.
• Strong communication skills—both verbal and written.
• Ability to work collaboratively as part of a team and adapt to changing business needs.
• Customer service experience preferred; retail experience is a plus.
• Willingness to learn and share product and brand knowledge.
• Attention to detail and strong organizational skills.
• Proficient computer skills including basic retail systems and applications.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Qualifications

• 0–1 year of relevant experience.

Skills

• Customer service skills.
• Product knowledge.
• Visual merchandising skills.
• Collaborative teamwork.
• Customer retention strategies.

Benefits

Although this position is a part-time or limited time position (ie., internship), the company offers some benefits that this position can participate in. These benefits include:

• Flexible scheduling.
• Training and development opportunities.
• Discounts on Timberland products.

Pay

Hiring Range: $15.25 - $22.18 USD per hour.

Schedule

This position is a part-time or limited time position (ie., internship).