Timber Wolf Lake - Guest Group Communications Coordinator

About the role

This position serves as the liaison between the property and assigned staff, gathering requests for facilities and services, communicating changes, and addressing concerns for incoming guest groups. The role involves sharing host responsibilities with the guest services team and cultivating open communication with Young Life field staff and non-Young Life guest groups regarding their use of and feedback about the property.

Essential Duties

• Gather requests for facilities and services, communicating changes and addressing concerns for incoming guest groups; communicate this information to the different departments at the property well in advance of the group's arrival.
• Share host responsibilities with the guest services team.
• Develop and maintain all guest services materials that are part of the communication process with guest groups (e.g. Guest Group Planning Packet).
• Cultivate and maintain a constant open line of communication with Young Life field staff and non-Young Life guest groups in relation to their use of and comments about the property.
• Understand interdepartmental relations as related to service for the guest group.
• Possess familiarity with all aspects of the camping operations (e.g. Food Service, Housekeeping, Administration, Maintenance and Guest Services).
• Serve as the liaison between the property and the various assigned staff who will make use of the facility during the school year (e.g. camp director, program team, etc.).
• Research, develop and implement specific projects as assigned by the guest services coordinator.
• Other duties as required by immediate supervisor.

Education

• A four-year college degree preferred.
• Training in hospitality preferred.

Qualifications

• Must be organized, detail-oriented, customer service oriented, have effective phone skills and be a clear communicator.
• Must be familiar with the ministry strategy and mission of Young Life.
• Must possess skills and gifts in communication, organization and administration.
• Able to function in a healthy manner where relationships are transient in nature.
• Able to communicate a sense of warmth, hospitality and concern for all staff and users of the property.
• Able to relate to all camping staff in a professional manner that enhances the total flow of camp operation.
• Able to respond to urgent and unscheduled needs of guest groups.

Pay

The anticipated salary for this position can range from $37,000–$46,000 depending on relevant education, experience, and location.