Tile & Stone Designer

Responsibilities

• Meet with Da Vinci’s interior design, architect, contractor clients along with homeowners on stone and tile aspects of residential (and occasionally hospitality) projects in showroom
• Service daily walk-in clientele on a set floor rotation
• Assess budget, timing, and project scope to recommend materials that meet any constraints and are appropriate for desired applications such as flooring, steam showers, pools, etc.
• Conduct daily follow-up to clients with quotes and invoices with appropriate trade discounts
• Manage multiple projects simultaneously while striving for timely follow up
• Leverage CRM to manage client relationships, interactions, and opportunities to demonstrate an accurate pipeline
• Present monthly projected sales in pipeline meetings
• Work closely with Business Development to manage projects and large opportunities
• Able to problem solve and make independent decisions in line with the company’s policies and procedures
• Engage in strategic outreach to develop and grow client base
• Proactively reach out to clients when new products arrive and check in with clients who haven’t visited to promote loyalty
• Attend regular on-site product training sessions with our many artisan tile lines to continuously stay abreast of our offerings and design trends
• Develop detailed knowledge of all product lines and features
• Network with the professional trade through involvement in events, associations, meetings; including external events
• Provide excellent customer service to deliver a seamless customer experience and achieve strong results
• Maintain a calm and professional demeanor under pressure and work well with colleagues

Qualifications

• College degree with emphasis in design or certificate in residential design preferred
• 3 years in sales; luxury retail sales experience a plus
• Stone and tile product knowledge
• Familiarity with kitchen and bath design
• Ability to interpret basic architectural drawings and understand construction process
• Proficient in Microsoft Office applications
• Previous knowledge of CRM platform preferred
• Strong verbal and written communication skills
• Able to lift and maneuver up to 30 pounds