Tile Setter / Installer

About the Role

Surface Experts is a national brand expanding our local team, seeking a field technician to perform on-site repairs. This role offers variety, creativity, and problem-solving in a hands-on environment. Repairs typically take less than an hour and span residential, commercial, and hospitality settings.

Watch A Day in the Life of a Surface Experts Technician to learn more.

Responsibilities

• Visit 4+ customer sites daily to perform on-site work orders, customer service, and follow-ups.
• Serve a diverse customer base, including property management, hotels, movers, and builders.
• Deliver world-class customer service to tenants and property management staff.
• Track work progress and notes in the company’s CRM/dispatch tool.
• Communicate with the support team to resolve questions or challenges.
• Follow a unique 5-step repair process and use a custom toolkit to problem-solve repairs creatively.

Requirements

• Experience as a tile setter, with knowledge of porcelain, ceramic, and natural stone.
• Experience installing tile in various locations (e.g., shower walls/floors, backsplashes, high-traffic areas).
• Hands-on experience in construction, manufacturing, painting, or a related hobby.
• Ability to identify, compare, and recreate colors (an art background is helpful but not required).
• Willingness to commit to learning a skill that may take months to master.

Preferred Qualifications

• Experience in facilities maintenance (a plus but not required).

Skills

• Attention to detail.
• Ability to work well in a team environment.
• Strong self-management and scheduling skills.
• Customer service experience.
• Excellent work ethic.

Benefits

• Base salary + performance-based commissions starting on day one.
• No required overtime, nights, or weekends—great work/life balance.
• Paid holidays and accruable vacation time.
• Flexible work schedule with midweek appointment accommodations.
• Paid new-hire training, including onboarding alongside a trained technician.
• Company car: branded vehicle provided for job duties.
• All necessary tools and products included.
• Opportunity to learn a new, emerging trade.
• Supportive work environment with team collaboration and achievement celebrations.
• Small business culture with an owner who works alongside the team.
• Mentorship opportunities, including ongoing repair training and career development.
• Dedicated help lines with a Technician Support Team on call for assistance.

Core Values

• Serve Others
• Be a Problem Solver
• Trust the Process

Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together, we solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.