Tile Setter / Installer

About the role

Surface Experts is a national brand expanding our local team, seeking a field technician to perform on-site repairs. This hands-on role offers variety and creativity in problem-solving short-duration repairs. Watch A Day in the Life of a Surface Experts Technician to learn more.

Responsibilities

• Visit 4+ customer sites daily to perform repairs and follow-ups.
• Work across diverse industries, including property management, hotels, movers, and builders.
• Deliver world-class customer service to tenants and property management staff.
• Track work progress and notes in our CRM/dispatch tool.
• Communicate with the support team for assistance.
• Follow our unique 5-step repair process and use a custom toolkit.
• Problem-solve repairs creatively using tile-setting expertise.

Requirements

• Experience as a tile setter, with knowledge of porcelain, ceramic, and natural stone.
• Experience with tile installation in various locations (e.g., shower walls/floors, backsplashes, high-traffic areas).
• Hands-on experience in construction, manufacturing, painting, or a related hobby.
• Ability to identify, compare, and recreate colors (art background helpful but not required).
• Willingness to commit to learning a skill that may take months to master.

Skills

• Attention to detail.
• Team collaboration.
• Self-scheduling and time management.
• Customer service experience.
• Strong work ethic.

Benefits

• Base salary + performance-based commissions starting on day 1.
• No required overtime, nights, or weekends—great work/life balance.
• Paid holidays and accruable vacation.
• Flexible work schedule with midweek appointment options.
• Paid new-hire training alongside a trained technician.
• Company car: branded vehicle provided for job duties.
• All necessary tools and products included.
• Learn a new trade in an emerging field.
• Supportive work environment with team celebrations and collaboration.
• Small business with an owner who works alongside the team.
• Mentorship opportunities: ongoing repair training and career development.
• Dedicated help lines for technician support.

Core Values

• Serve Others
• Be a Problem Solver
• Trust the Process

Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together, we solve customers’ problems by reducing waste of time, money, and materials that end up in landfills.