Tile Department Manager

About the role

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

Responsibilities

• Drive, teach and adhere to the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services)
• Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service
• Strategically merchandise and utilize company guidelines to outline merchandising practices
• Ensure store presentation standards are achieved and maintained
• Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management
• Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
• Work as KCM or Manager on Duty as required
• Conduct weekly competitive shops
• Communicate pricing and/or inventory issues to the senior team
• Analyze and work all business reports to be in the best merchandising, in-stock and pricing position (including Profit & Loss statements (P&L), Category Performance Report (CPR), Business Analysis Tool Report (BAT), Store Purchase Order Analysis Report (STPOA), Store Price Change Report (STPRC))
• Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency