Tile Department Manager

About the role

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

Responsibilities

• Customer Service: Drive, teach and adhere to the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services); engage customers and provide a quality shopping experience; ensure store associates provide quality customer service; strategically merchandize and utilize company guidelines to outline merchandising practices; ensure store presentation standards are achieved and maintained; guarantee safety and security of customers and employees by following loss prevention and risk management guidelines; assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating a friendly, helpful, knowledgeable and quick environment; work as KCM or Manager on Duty as required.
• Administrative: Conduct weekly competitive shops; communicate pricing and/or inventory issues to senior team; analyze and work all business reports (Profit & Loss statements, Category Performance Report, Business Analysis Tool Report, Store Purchase Order Analysis Report, Store Price Change Report) to be in best merchandising, in-stock and pricing position; utilize computer and POS systems to maintain accurate inventory, cycle counts, profit and loss management, including shipping and receiving; ensure brand and operating standards meet or exceed expectations; interface with corporate headquarters employees.
• Supervisory: Ensure maximum scheduling coverage during peak traffic periods; review and assess associate performance timely; train, develop, supervise and define workload of store associates; monitor associate retention and career development, communicate improvement efforts to Chief Executive Merchant; address and document unsatisfactory performance and policy violations via disciplinary action and performance counseling; ensure compliance with scheduling, hiring, payroll and business planning processes; monitor, maintain and follow company policies; support company expectations and systems; perform additional managerial duties as necessary.
• Store Operations: Assist the Chief Executive Merchant in handling store-level human resources or loss prevention issues; available to open and/or close the store effectively.

Requirements

• Three to five years retail management experience and proven ability to direct operations.
• Ability to perform in a high volume, highly complex location.
• Ability to demonstrate initiative and be a self‑starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast‑paced environment, adapting to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Must possess excellent customer service skills and work well under pressure.

Qualifications

• Physical/Sensory Requirements: Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and/or greater than negligible up to 20 pounds constantly to lift, carry, push, pull, or move objects; frequent use of hands and fingers to handle or feel; frequent standing, walking, reaching with arms and hands, climbing