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Jobs · Management · California

TikTok Shop - Star Creator, Special Project Associate

TikTok · Los Angeles, CA · 3 days ago
On-siteManagement$103k–$160k/yrFull-time

About the Team

The global e-Commerce US operation team aims to deliver high-quality products together with a unique customer experience via TikTok. This role is responsible for building the TikTok E-commerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, TikTok is an ideal platform to deliver a brand-new and better e-commerce experience to our users.

About the Role

TikTok is seeking an experienced Project Associate to work in our US E-commerce team on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on the TikTok Shop US operations team by improving productivity through streamlining initiatives, overseeing key strategic projects, and facilitating efficient cross-functional operations. Your expertise should include workflow management, cross-functional collaboration, communications, project management, and process improvements.

Responsibilities

  • Develop in-depth knowledge of e-commerce creator operations, workflows, and systems.
  • Use data-driven insights to inform decisions, track performance, and uncover improvement opportunities.
  • Collaborate with cross-functional teams to align on priorities and execute business strategies.
  • Identify and implement ways to optimize operational processes and increase overall productivity.
  • Establish best-in-class frameworks for cross-team collaboration and ways of working.

Projects will be defined based on the following directions:

  • Creator Performance Management
  • High-potential TikTok Creator incubation
  • Merchandising and matchmaking for top e-commerce creators
  • Creator's content quality improvement

Qualifications

Minimum Qualifications:

  • Bachelor’s degree in Business, Economics, Marketing, Data Science, or a related field.
  • Strong analytical skills with a data-driven mindset; able to leverage metrics to guide decisions.
  • Experience in program/project management, consulting, change management, or operations strategy.
  • Demonstrated ability to manage projects from inception through successful implementation.
  • Hands-on experience in process optimization and scaling efficiency initiatives.
  • Proven experience collaborating with or managing cross-functional teams.
  • Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and MS Project.
  • Experience with SQL and BI platforms (e.g., Looker, Tableau) to extract and translate data insights into actionable recommendations.

Preferred Qualifications:

  • Experience in e-commerce, tech, or fast-paced digital organizations.
  • Familiarity with matrix or global organizational structures.
  • Creative thinker and strategist with the ability to develop innovative solutions.

Benefits

  • Day-one access to medical, dental, and vision insurance.
  • 401(k) savings plan with company match.
  • Paid parental leave.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • Wellbeing benefits.
  • 10 paid holidays per year.
  • 10 paid sick days per year.
  • 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Pay

The base salary range for this position is $102,600 - $159,600 annually. Compensation may vary outside of this range depending on qualifications, skills, competencies, experience, and location. Base pay is one part of the total package that may include additional discretionary bonuses/incentives and restricted stock units.

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