TikTok Shop - Site Operations Manager

About the Role

TikTok Shop's Supply Chain & Logistics team is seeking an experienced Fulfillment Node Operations Manager to oversee building operations, maintenance, and compliance, ensuring a safe, productive, and comfortable work environment. The team's mission is to enhance the delivery experience while minimizing costs through seamless integrated Fulfillment by TikTok (FBT) solutions.

Responsibilities

• Manage end-to-end e-commerce fulfillment operations, including inbounding goods, pick, pack, and outbound processes.
• Own and deliver operational KPIs and cost targets for regional areas, focusing on safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs, including peak season preparation.
• Drive continuous improvement to optimize operations and enhance productivity.
• Champion strategic projects with network-wide impact.
• Collaborate with cross-functional teams and third-party service providers to run a world-class fulfillment operation and solve problems.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals and expectations for team members, measure performance, and provide feedback.

Qualifications

Minimum Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
• 5+ years of experience managing third-party logistics providers or vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs.
• Proven track record in operations management, including problem-solving, capacity planning, and cost management.

Preferred Qualifications

• Experience with continuous improvement methodologies such as Lean Six Sigma or Kaizen.
• Experience writing training documents and standard operating procedures.

About TikTok

TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with additional offices in cities like New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, we create value for our communities by inspiring creativity and fostering connections. Our diverse, global teams embrace curiosity, humility, and a desire to make an impact. We thrive on challenges, iterate constantly, and maintain an "Always Day 1" mindset to achieve meaningful breakthroughs. When we grow together, the possibilities are limitless.