TikTok Shop - Seller Growth Manager, Fulfilled by TikTok

About the role

Responsibilities Fulfilled by TikTok (FBT) is TikTok Shop’s in-house service that handles storage, packing, and shipping for merchants. The FBT team is seeking an experienced Seller Growth Manager to join our team. The successful candidate will be responsible for recruiting new sellers to the FBT platform and driving increased usage across our existing seller portfolio.

Responsibilities

• Seller Recruitment: Identify, prospect, and recruit high-potential sellers to join the FBT program. Develop and execute strategies to attract new sellers across various categories and markets.
• Portfolio Management: Manage and grow a portfolio of existing sellers, driving increased usage of FBT services. Analyze seller performance, identify growth opportunities, and provide tailored recommendations to optimize their experience on the platform.
• Cross-Functional Collaboration: Work closely with internal teams, including marketing, product management, and operations, to ensure a seamless seller experience and drive continuous improvement of the FBT program.
• Performance Tracking: Track and analyze key performance metrics to measure the success of recruitment and growth initiatives. Prepare and present regular reports to senior management.
• Relationship Building: Build and maintain strong, long-lasting relationships with sellers, understanding their needs and challenges. Serve as a trusted advisor and advocate for sellers within the FBT program.
• Strategic Planning: Develop and implement business development strategies to meet and exceed recruitment and growth targets. Monitor market trends and competitor activities to identify new business opportunities.
• Training and Support: Provide training and support to sellers to help them maximize the benefits of the FBT platform. Develop and deliver educational content and resources.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field
• 5+ years of experience in business development, sales, or a related field with proven track record of successfully recruiting and managing high-value accounts
• Strong understanding of e-commerce marketplaces and prior experience working with merchants
• Excellent communication, negotiation, and interpersonal skills and able to work independently and as part of a team in a fast-paced environment
• Analytical mindset with the ability to interpret data and make data-driven decisions

Preferred Qualifications:

• MBA or advanced degree
• Knowledge of Fulfillment by TikTok (FBT) and its benefits to sellers
• Proficiency in CRM software and other sales tools
• Demonstrated ability to develop and execute strategic business plans
• Ability to think creatively and innovate

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

Pay

The base salary range for this position in the selected city is $115,520 - $209,380 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Schedule

No specific schedule information is provided.