TikTok Shop - Seller Governance Lead

Responsibilities

• Develop seller performance policies across onboarding, service quality, and fund management through benchmarking and seller profile analysis.
• Create intelligence and insight strategies by analyzing business data and seller satisfaction metrics.
• Build global governance capabilities, including monitoring mechanisms and support structures, to help regional teams meet performance targets.
• Translate seller experience insights into cross‑functional action plans and support communication across teams.
• Deliver innovative, end‑to‑end solutions that enhance seller satisfaction, streamline operations, and reduce friction in the seller journey.
• Analyze key cost drivers to identify sustainable strategies for third‑party sellers.
• Lead the development of strategy and vision for multiple areas and influence key stakeholders.
• Manage prioritization and trade‑offs among customer and seller experience.
• Coach and provide guidance to regional teams to ensure seller satisfaction metrics are improving.
• Report business outcomes and seller impact to leadership through clear, data‑backed presentations and recommendations.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in e‑Commerce or marketplace platforms.
• 5+ years of experience in program management or related roles, with strong problem‑solving skills, adaptability, and a proven ability to drive impact through cross‑functional collaboration.
• Strong passion for delivering excellent partner and customer experiences, with the ability to design and implement effective governance KPIs.
• Proven skills in project design, clear communication, and change management.
• Ability to balance customer experience and business growth while driving planning and execution in a global environment.
• Fluency in Mandarin and English, with the ability to communicate business terminology with ease.
• Extensive collaboration with partner teams and direct presentation to leadership teams based in China and across APAC.

Preferred Qualifications

• Demonstrated ability to influence and advocate across teams and levels, even without direct ownership.

About TikTok

TikTok is the leading destination for short‑form mobile video. Our mission is to inspire creativity and bring joy. With global headquarters in Los Angeles and Singapore and offices worldwide, we foster a diverse, inclusive environment where teams collaborate to create value for our communities, inspire creativity, and drive meaningful breakthroughs.

Compensation

The base salary range for this position in the selected city is $151,050 – $258,400 annually. Compensation may vary outside of this range depending on factors such as qualifications, skills, competencies, experience, and location. Base pay is part of a total package that may include discretionary bonuses, incentives, and restricted stock units.

Benefits

• Day‑one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short‑term and long‑term disability coverage.
• Life insurance and wellbeing benefits.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws. For assistance, please visit the accommodation request link.