TikTok Shop - Head of Creator Ecosystem Governance

About the Team

Global E-Commerce's Governance and Experience (GNE) team keeps the marketplace safe and trustworthy for buyers, sellers, and creators alike. Within GNE, the Content & Creator Governance team builds a trusted, high-quality content ecosystem — setting global policies and standards for content integrity, creator compliance, and brand safety while enabling creativity.

Responsibilities

• Define and evolve governance strategies for TikTok Shop’s creator ecosystem, covering areas such as creator conduct, content tiering, incentive abuse, misleading promotion, and ecosystem integrity.
• Build and refine signals, metrics, and risk prioritization to detect and address violative creators and abusive content trends.
• Partner with Policy, Operations, Data Science, Legal, and other Gov domain teams to design end-to-end governance solutions, from risk identification to enforcement, appeals, and continuous improvement.
• Establish clear operating mechanisms, escalation paths, and success metrics to improve governance consistency and cross-functional alignment.
• Serve as a thought partner to business and governance leaders on creator ecosystem health, long-term risk prevention, and scalable policy implementation.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above.
• Proven experience in e-commerce governance, trust & safety, content/platform integrity, or risk management.
• People-management experience leading and developing a team.
• Strong data-analysis skills (SQL or equivalent preferred) and structured problem-solving.
• Ability to influence and collaborate across cross-functional teams, including executive stakeholders.
• Strong business judgment with the ability to translate product, policy, and data insights into strategic decisions.

Preferred Qualifications:

• Hands-on experience with creator/seller governance, moderation strategy, or enforcement systems.
• Familiarity with major e-commerce regulations across markets.
• Demonstrated past success working in a matrix environment and ability to influence key stakeholders.
• Strong understanding of US health-related regulatory and compliance landscape.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

Pay

The base salary range for this position in the selected city is $180,310 - $342,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).