TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support

Responsibilities

• Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers
• Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets
• Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling
• Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities
• Aid in designing and refining operational SOPs to enhance merchant experience
• Assist in streamlining and expediting current processes
• Monitor each site's returns dwells and process, collaborating cross-functionally to resolve within SLA
• Monitor and analyze site performance metrics to ensure service levels are met or exceeded
• Daily on-site supervision, monitoring issues identified in the site

Qualifications

• Minimum qualifications: Bachelor’s degree or above
• Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping businesses
• Strong problem-solving skills with attention to detail

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.