Store Operations Associate

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Maintaining customer satisfaction through effective communication and problem-solving.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Frequent physical demands such as standing, sitting, kneeling, crouching, crawling, bending, climbing, and balancing on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Qualifications

• Must be authorized to work in the U.S. without the need for current or future sponsorship.
• Must be able to pass a background check.

Skills

• Customer service skills
• Property maintenance skills
• Basic computer skills

Benefits

• Competitive pay from day one
• Time off that grows with you
• Health savings account (HSA) contributions up to $1,200 for a family
• Retirement plan with a generous 401(k) match
• Flexible schedule options
• Opportunities for growth and advancement

Pay

$19.00 - $21.00 per hour depending on experience plus bonus opportunities

Schedule

Some locations may require Sunday hours.