TikTok Shop Account Manager

About the role

We are seeking a TikTok Shop Account Manager to join our Pattern Creators team. This role will be integral to our Creators team, providing strategic support to Pattern partners and owning a book of business of clients.

Responsibilities

• Build and manage relationships with multiple brand partners, and obtain an understanding of their business challenges, marketing objectives, and success metrics.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them.
• Deliver the highest level of strategic and customer service to our clients to ensure KPI’s are hit.
• Communicate effectively with key internal stakeholders, and present solutions oriented approaches to further grow your business.
• Stay current on industry trends and new or innovative approaches within social commerce.
• Monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence.
• Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and leveraging Pattern's services.
• Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement.

Requirements

• 3-5 years in account management, with specific experience in e-commerce or marketplace environments.
• Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.
• Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.
• Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.
• Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.
• Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.
• Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.

Qualifications

• Data Fanatic: Recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed: Clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers: Uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

Skills

• Data analysis and interpretation.
• Strategic planning and execution.
• Effective communication and presentation skills.
• Project management and organizational skills.
• Ability to work independently and as part of a team.

Benefits

• Unlimited PTO
• Paid holidays
• Onsite fitness center
• Company-paid life insurance
• Casual dress code
• Competitive pay
• Health, vision, and dental insurance
• 401(k) matching

Pay

Competitive salary and benefits package.

Schedule

Hybrid schedule in Lehi, Utah.