TikTok Live Operational Risk Control Program Manager - USDS
About the role
The Platform Trust & Experience (PTE) team operates under TikTok LIVE, focusing on risk control and service efforts to ensure a safe and fulfilling user experience. The team works closely with cross-functional teams to maintain strategic alignment and compliance.
Responsibilities
Develop and maintain a robust Risk Control Matrix (RCM) and governance framework aligned with industry standards.
Lead end-to-end Risk Control initiatives by defining project scope, timelines, and stakeholders; driving execution to deliverables; and ensuring projects achieve agreed Key Performance Indicators (KPIs).
Act as the central nervous system for risk reporting, collaborating with Legal, Finance, Payment and Operations to ensure a unified approach to mitigation.
Lead Root Cause Analysis (RCA) on emerging threats and historical "near-misses" to prevent recurrence.
Synthesize complex risk and operational data into clear dashboards and executive-ready reports (e.g., weekly/monthly business reviews) that highlight key trends, anomalies, and root-cause insights, translating findings into actionable recommendations for senior leadership and cross-functional stakeholders.
Drive organizational adoption of new control processes, ensuring compliance isn't just a "check-the-box" activity but a core operational value.
Design and deploy scalable, end-to-end workflows for new business units, optimizing for both operational efficiency and rigorous control points.
Serve as the primary risk consultant for new product launches, conducting pre-mortem analyses to identify potential failure modes and establishing monitoring protocols for the post-launch phase.
Qualifications
Bachelor’s degree (BA/BS) or equivalent practical experience.
Relevant experience in risk, compliance, and/or customer-facing operations within technology, financial services, e-commerce, or digital payments (including internships, co-ops, or other hands-on training).
Strong research and writing skills, with the ability to synthesize complex and confidential information into clear, concise outputs tailored to multiple audiences (e.g., frontline teams, leadership, cross-functional partners).
Proven program/project management capability, with a self-starter mindset and the ability to independently drive the continuous improvement cycle (identify issues → propose solutions → execute → measure → iterate) in a fast-paced, global environment.
Strong data analytics skills, including comfort with metrics definitions, trend analysis, segmentation, and translating insights into operational improvements.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Pay Transparency
The base salary range for this position in the selected city is $83,600 - $143,556 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).