Tier II System Engineer (Shift Schedules: Day, Evening, and Night)

Primary responsibilities

• Provide services for Windows-based IT systems
• Perform assigned O&M tasks
• Report task progress
• Provide feedback
• Ensure tasks are completed on time
• Perform technical investigation of infrastructure issues
• Analyze complex routing/switching/computing problems
• Recurring performance issues
• Account and service configurations
• Perform scan and remediation tasks
• Perform Security Content Automation Protocol (SCAP) scans
• Evaluate and report compliance against applicable STIGs
• Verify and upload scan findings
• Perform mitigation of findings
• Provide write-up of recommended actions for open vulnerabilities
• Submit to ISSM for concurrence
• Execute non-trivial changes and fixes
• Configuration adjustments
• Install software patches
• Service packs
• Maintain cybersecurity compliance
• Perform advanced service restarts or failover actions
• Restore from backups as per SOPs/changes
• Problem management
• Root cause analysis for significant/repeat incidents
• Log review
• Trend analysis
• Propose corrective actions

Job Requirements

• 3-5 years overall IT experience
• 2+ years providing operations and administration support of Windows-based IT systems and services, Microsoft Azure Government highly desired
• Knowledge and experience with PowerShell
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs)
• Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred)
• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc., etc.)
• Strong communication skills capable of communicating technical concepts to senior system administrators
• Certifications Required at Hire: Security+ CE
• Certification Required Within 90 Days of Hire: Microsoft Certified: Azure Fundamentals
• Certification Required Within Six Months of Hire: Microsoft Certified: Azure Admin Associate

Shift Details

• Positions available in the following shifts:
• Day, 8am-4pm
• Night*, 12am-8am

Problem Management

• Root cause analysis for significant/repeat incidents
• Log review
• Trend analysis
• Propose corrective actions

Support Tools and Documentation

• Provide input on support tools and documentation

Disaster Recovery, Business Continuity, and Failover/Cutover Procedures

• Provide input on disaster recovery
• Provide input on business continuity
• Provide input on failover/cutover procedures

Pay and Benefits

The anticipated salary range for this role is $115,000 to $160,000 annually.

The anticipated salary range for this position is provided in accordance with applicable pay transparency laws.

The final starting salary will be determined based on a variety of job-related factors, including the selected candidate's qualifications, skills, relevant experience, education, certifications, and work location (where applicable), as well as internal equity and market considerations.