Tier II System Engineer (Shift Schedules: Day, Evening, and Night)

Operations and Maintenance (O&M) Support

Provide services for Windows-based IT systems, perform assigned O&M tasks (e.g., install security patches/updates, plan and perform HW/SW upgrades, troubleshoot issues, etc.), report task progress, provide feedback, and ensure tasks are completed on time.

Develop and submit change requests as necessary.

Monitor and optimize IT system platform performance.

Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.

Provide input on disaster recovery, business continuity, and failover/cutover procedures.

Provide input on support tools and documentation.

Job Requirements

• 3-5 years overall IT experience.
• 2+ years providing operations and administration support of Windows-based IT systems and services, Microsoft Azure Government highly desired.
• Knowledge and experience with PowerShell.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred).
• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc, etc.).
• Strong communication skills capable of communicating technical concepts to senior system administrators.

Qualifications

• Certifications Required At Hire: Security+ CE
• Certification Required Within 90 Days Of Hire: Microsoft Certified: Azure Fundamentals
• Certification Required Within Six Months Of Hire: Microsoft Certified: Azure Admin Associate

Benefits

Shift Details: Positions available in the following shifts. Please specify in your application which (one or more) shift is your preferred:

• Day, 8am-4pm
• Night*, 12am-8am

The Third Shift Support Specialist delivers responsive support to users operating across multiple geographic regions and time zones, ensuring continuity of service during non-business hours. The position documents incidents, service requests, troubleshooting activities, and resolutions within the organization's IT service management platform, while maintaining accurate records for knowledge sharing and operational continuity. The specialist communicates technical information clearly to both technical and non-technical users, provides guidance on system functionality and best practices, and facilitates the effective transition of unresolved issues to subsequent support tiers or business-hour teams. Through strong customer service and technical problem-solving skills, the specialist helps maintain a high level of user satisfaction and operational effectiveness across the enterprise.

Pay

The anticipated salary range for this role is $115,000 to $160,000 annually.