Tier II System Engineer (Shift Schedules: Day, Evening, and Night)

About the role

Will provide Operations and Maintenance (O&M) support for Azure on-premise environment.

Responsibilities

• Provide services for Windows-based IT systems and perform assigned O&M tasks.
• Report task progress, provide feedback, and ensure tasks are completed on time.
• Perform technical investigation of infrastructure issues, including analysis of complex routing/switching/computing problems and recurring performance issues.
• Analyze account and service configurations.
• Perform SCAP scans to evaluate and report compliance against applicable STIGs; verify and upload scan findings; perform mitigation of findings; and provide write-up of recommended actions for open vulnerabilities, submitting to ISSM for concurrence.
• Execute non-trivial changes and fixes, including configuration adjustments, software patch and service pack installation to maintain cybersecurity compliance, advanced service restarts or failover actions, and restoration from backups as per SOPs/changes.
• Conduct root cause analysis for significant or repeat incidents, including log review, trend analysis, and proposing corrective actions.
• Install security patches/updates, plan and perform hardware/software upgrades, troubleshoot issues.
• Develop and submit change requests as necessary.
• Monitor and optimize IT system platform performance.
• Provide input on system O&M task documentation (e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining security posture).
• Provide written and verbal project updates to leadership; respond to, resolve, and document customer issues using the approved ticketing system.
• Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.
• Provide input on disaster recovery, business continuity, and failover/cutover procedures.
• Provide input on support tools and documentation.

Requirements

• 3–5 years overall IT experience.
• 2+ years providing operations and administration support of cloud-based Windows IT systems and services; Microsoft Azure Government highly desired.
• Knowledge and experience with PowerShell.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with virtualization technology (Microsoft Hyper-V preferred).
• Knowledge and experience with Microsoft administration tools (e.g., Windows Admin Center, Azure Arc).
• Strong communication skills capable of communicating technical concepts to senior system administrators.

Qualifications

• Required upon hire: Bachelor’s, Master’s, or Ph.D. in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering from an accredited university.
• Active Secret Clearance.

Certifications

• One or more of the following certifications:
  • GIAC Security Essentials (GSEC)
  • Security+
  • Global Industrial Cyber Security Professional (GICSP)
  • Systems Security Certified Practitioner (SSCP)
  • Cloud+
  • SecurityX / CASP+ (SecurityX replaced CASP+)
  • Cisco Certified Network Professional (CCNP) Security
  • Federal IT Security Professional-Operator (FITSP-O)
  • GIAC Foundational Cybersecurity Technologies (GFACT)
  • Certified Cloud Security Professional (CCSP)
• Certification required within 90 days of hire: Microsoft Certified: Azure Fundamentals.
• Certification required within six months of hire: Microsoft Certified: Azure Administrator Associate.

Shift Details

Positions available in the following shifts. Please specify in your application which (one or more) shift is your preferred: Day (8:00 AM–4:00 PM), Evening (4:00 PM–12:00 AM), Night (12:00 AM–8:00 AM).

Night shift specifics: The Third Shift Support Specialist delivers responsive support to users operating across multiple geographic regions and time zones, ensuring continuity of service during non-business hours. The position documents incidents, service requests, troubleshooting activities, and resolutions within the organization’s IT service management platform, while maintaining accurate records for knowledge sharing and operational continuity. The specialist communicates technical information clearly to both technical and non-technical users, provides guidance on system functionality and best practices, and facilitates the effective transition of unresolved issues to subsequent support tiers or business-hour teams. Through strong customer service and technical problem-solving skills, the specialist helps maintain a high level of user satisfaction and operational effectiveness across the enterprise.

Pay

The anticipated salary range for this role is $115,000 to $160,000 annually. The final starting salary will be determined based on a variety of job-related factors, including the selected candidate’s qualifications, skills, relevant experience, education, certifications, and work location, as well as internal equity and market considerations.