Tier II System Engineer (Shift Schedules: Day, Evening, and Night)

About the role

Provides Operations and Maintenance (O&M) support for Azure on‑premise environment, focusing on Windows‑based IT systems, security compliance, change management, and incident resolution.

Responsibilities

• Provide services for Windows‑based IT systems and perform assigned O&M tasks, reporting progress and ensuring timely completion.
• Perform technical investigation of infrastructure issues (routing, switching, computing, performance, account/service configurations).
• Execute SCAP scans, verify and upload findings, mitigate vulnerabilities, and submit write‑ups to the ISSM for concurrence.
• Implement non‑trivial changes: configuration adjustments, install software patches/service packs, advanced service restarts/failover, restoration from backups per SOPs.
• Conduct root cause analysis for significant/repeat incidents, including log review, trend analysis, and propose corrective actions.
• Develop and submit change requests as needed; monitor and optimize system performance.
• Provide input on O&M task documentation (security patching, upgrades, troubleshooting, security posture).
• Deliver written and verbal project updates to leadership; respond to, resolve, and document customer issues via the approved ticketing system.
• Contribute to sustainment of O&M processes/procedures (SOPs) for server platforms.
• Provide input on disaster recovery, business continuity, and failover/cutover procedures.
• Provide input on support tools and documentation.

Requirements

• 3‑5 years overall IT experience.
• 2+ years providing operations and administration support of cloud‑based Windows IT systems and services; Microsoft Azure Government highly desired.
• Knowledge and experience with PowerShell.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with Virtualization technology (Microsoft Hyper‑V preferred).
• Knowledge and experience with Microsoft administration tools (e.g., Windows Admin Center, Azure Arc, etc.).
• Strong communication skills capable of conveying technical concepts to senior system administrators.

Qualifications

• Bachelor’s, Master’s, or Ph.D. in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering from an accredited university.
• Active Secret Clearance.
• One or more of the following certifications (required upon hire): GIAC Security Essentials (GSEC), Security+, Global Industrial Cyber Security Professional (GICSP), Systems Security Certified Practitioner (SSCP), Cloud+, SecurityX / CASP+, Cisco Certified Network Professional (CCNP) Security, Federal IT Security Professional‑Operator (FITSP‑O), GIAC Foundational Cybersecurity Technologies (GFACT), Certified Cloud Security Professional (CCSP).
• Microsoft Certified: Azure Fundamentals (required within 90 days of hire).
• Microsoft Certified: Azure Administrator Associate (required within six months of hire).

Schedule

Positions are available for Day (8 am‑4 pm), Evening (4 pm‑12 am), and Night* (12 am‑8 am) shifts. The Night shift specialist provides responsive support across geographic regions, documents incidents and resolutions in the IT service management platform, communicates technical information to technical and non‑technical users, and facilitates transition of unresolved issues to subsequent support tiers or business‑hour teams.

Pay

The anticipated salary range for this role is $115,000 to $160,000 annually, with the final starting salary determined based on qualifications, skills, experience, education, certifications, work location, internal equity, and market considerations.