Tier I System Administrator

Primary Responsibilities

• Provide services for Windows-based IT systems
• Perform assigned O&M tasks and report task progress
• Monitor dashboards, ticket queues, and handle alerts
• Perform initial triage and correlation of alerts
• Use runbooks for basic troubleshooting
• Communicate and coordinate with stakeholders and vendors
• Escalate issues and hand off to Tier 2/3 support
• Develop and submit change requests
• Produce capacity and performance reports
• Maintain and optimize IT system performance
• Provide input on O&M task documentation
• Provide project updates to leadership
• Resolve and document customer issues
• Input on sustainment of O&M processes and procedures
• Input on disaster recovery and failover/cutover procedures
• Input on support tools and documentation

Requirements

• 3 years overall IT experience
• 1+ years providing operations and administration support of Windows-based IT systems and services
• Knowledge and experience with PowerShell
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs)
• Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred)
• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc, etc.)
• Strong communication skills to communicate technical concepts to senior system administrators

Qualifications

• Required: High School Diploma
• Required: Active Secret Clearance
• Required: Security+ CE
• Within 90 days of hire: Microsoft Certified: Azure Fundamentals
• Within six months of hire: Microsoft Certified: Azure Admin Associate

Pay

The anticipated salary range for this role is $95,000 to $125,000 annually.

Schedule

The anticipated schedule is a hybrid model with split time between the government site and contractor facility.