Tier I Monitoring Specialist - Commercial Security Systems

Position Responsibilities And Expectations

Hours are Monday - Friday from 8:00 am - 4:00 pm
Must be willing to work all shifts, weekends, and holidays.
Monitors security access control systems, alarm systems, CCTV and other control programs and systems that protect company employees, contractors, visitors, and assets.
Capable of making reasonable assessments of possible threats when viewing security cameras.
Maintains accurate records of all work performed, materials used, and communicates any problem encountered or identified with security system.
Answers incoming lines, remaining calm, and speaking clearly to customers.
Provides timely, efficient, and professional service to all clients to ensure client satisfaction.
Attends to other matters and duties assigned by the Monitoring Center Manager or other executive staff of Tech Systems.

Minimum Qualifications

• Education: High School Diploma required. Associates degree in Technical or Criminal Justice, preferred.
• Experience: Minimum 1 year experience in a Security Operations Center or 911 Dispatch Center. Some law enforcement and/or military background, a plus.

Knowledge, Skills, & Competency

• Computer Skills: Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
• Physical Security: Experience with physical security, to include video surveillance.
• Environment: Must be able to work in a fast-paced mission critical environment.
• Customer Service: Excellent customer service skills, including a sense of urgency when attending to internal needs.
• Organizational Skills: Strong time management skills, including ability to meet deadlines. Strong interpersonal skills, including, but not limited to, the ability to interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers.

Driver’s License

• Required: Must have a valid driver’s license.
• Driving Record: Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.