Tier 3 System Administrator – TS/SCI with Polygraph

Job Responsibilities & Duties

• System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical
• Troubleshooting application functionality, crash and performance
• Investigate user performance and work with external teams to improve user experience.
• Aid customers with Tier 2 incident resolution for Linux and windows applications.
• Provide remote end user desktop support.
• Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions.
• Responds to escalated service desk/team requests.
• Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
• Willingness to provide initial triage, response, and notifications for incidents.
• Participates in special projects as required.

Job Qualifications

• Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
• 5+ years of related systems administration experience
• TS/SCI with Polygraph is required.
• Candidate must possess an appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE Certification is the preferred certification.
• Candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

Skills

• Linux
• Microsoft Windows
• System Administration

Required Certifications

• CompTIA Security+ CE
• Cisco Certified Network Associate (CCNA)-Security

Preferred Knowledge/Skill Set

• Microsoft System Center Configuration Manager
• Powershell
• Virtualization Environments (VMware, Citrix)
• Profile management utilizing the VMware User Experience Management (UEM) toolset
• Microsoft Exchange
• Telephony/Video support
• Networking
• Familiarity with site specific customer and mission