Systems Administrator Technician _TS/SCI with Polygraph

Job Qualifications

• Computer Hardware, Information Systems, Information Technology (IT) Systems
• Certifications: CompTIA Security+ CE | CompTIA
• Experience: 1 + years of related experience

Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
• Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
• Install, upgrade, repair, support customer baseline equipment and related devices
• Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
• Anomaly, incident resolution, request fulfillment, IMACD support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
• Reseat cards, reboot hardware, replace hardware components, and replace cabling
• Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
• Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
• Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
• Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
• Support non-standard surge services for special projects and high visibility activities as directed
• Collaborate with internal and external customers, agencies, and service providers
• Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
• Provide process improvement recommendations and integrate support best practices
• Participates in special projects as required

Skills

• Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
• Appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification

Public Trust/Other Required

None

Benefits

• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Pay

The likely salary range for this position is $64,230 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40

Travel

Travel Required: Less than 10%

Telecommuting

Telecommuting Options: Onsite Work Location: USA CO Aurora