Tier 3 IT Support Engineer
About the role
Bedrock Technology is a fast‑growing managed services provider and IT consultancy committed to excellence, professional growth, and delivering exceptional service to our clients. We're looking for a sharp, self-driven Tier 3 IT Support Technician to join our IT team. This is a senior-level hands-on role for someone who thrives on solving the problems no one else can crack — from complex infrastructure failures to deep-dive application troubleshooting. You'll be the last line of defense before issues escalate to vendors or developers, and a go-to resource for Tier 1 and Tier 2 colleagues. The successful candidate will be a technician who owns the escalations nobody else can close — the network issue that's been open for three days, the server that's misbehaving for reasons nobody can pin down