Tier 3 Audio Visual Technician

About the role

The Tier 3 Audio Visual (AV) Technician serves as a senior technical resource responsible for the operation, maintenance, troubleshooting, integration, and lifecycle support of mission-critical audiovisual and video teleconferencing (VTC) systems supporting the Space Development Agency (SDA).

Responsibilities

• Serve as the Tier 3 escalation point for complex AV, VTC, and collaboration system issues.
• Provide operations and maintenance support for enterprise AV systems, executive conference rooms, briefing centers, and collaboration spaces.
• Schedule, set up, and execute meetings, presentations, and video teleconferences.
• Troubleshoot and resolve hardware, software, network, and control system issues affecting AV operations.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Cookordinate with network, cybersecurity, facilities, and engineering teams to resolve integrated system problems.
• Develop and maintain technical documentation, system configurations, and standard operating procedures.
• Support approximately ten (10) conference rooms and meeting spaces.
• Ensure conference rooms remain operational, secure, and mission ready.
• Coordinate room scheduling and meeting support requirements as needed.
• Support installation, integration, testing, and commissioning of AV and VTC systems.
• Build, wire, label, and test equipment racks in accordance with engineering designs and industry standards.
• Conduct bench testing and system validation prior to deployment.
• Verify system functionality, signal flow, control programming, and interoperability between integrated components.
• Participate in factory acceptance testing (FAT), site acceptance testing (SAT), and customer turnover activities.
• Assist with technology refreshes, upgrades, and modernization initiatives.
• Support AV systems operating within secure government and classified environments.
• Ensure compliance with Department of Defense (DoD), Intelligence Community (IC), and agency security requirements.
• Verify secure operation of AV systems supporting Sensitive Compartmented Information Facility (SCIF) environments.
• Ensure proper handling, transmission, and protection of classified and controlled information.
• Support implementation of cybersecurity and information assurance requirements affecting AV systems.
• Provide technical oversight during AV installation and modernization projects.
• Review installation quality and ensure compliance with design specifications and customer requirements.
• Identify technical risks and recommend mitigation strategies.
• Cookordinate with customers, vendors, subcontractors, and project stakeholders.
• Support project documentation, punch-list resolution, and closeout activities.
• Provide regular project and system status updates to management.
• Install, terminate, test, and troubleshoot structured cabling systems, including: Category 5e/6 cabling, Fiber optic cabling, HDMI, DVI, and DisplayPort connectivity, Audio and video transport systems, Control system infrastructure.
• Support deployment of audio conferencing, video conferencing, digital signage, distributed audio, and presentation systems.

Qualifications

• Active Top Secret (TS) security clearance with SCI eligibility.
• Minimum 5 years of experience supporting enterprise Audio Visual, Unified Communications, or Video Teleconferencing systems.
• Experience supporting secure government, Department of Defense, or Intelligence Community environments.
• Advanced troubleshooting experience with AV control systems, DSPs, video distribution, and conferencing technologies.
• Experience with AV system integration, rack fabrication, testing, and commissioning.
• Strong understanding of AV signal flow, networking fundamentals, and system interoperability.
• Experience supporting: Microsoft Teams Rooms, Cisco Codecs, Digital signage systems, Executive conference room technologies.
• Proficiency with Microsoft Office 365.
• Ability to read and interpret AV drawings, schematics, wiring diagrams, and technical documentation.
• Strong communication, customer service, and problem-solving skills.
• Ability to travel up to 25% as required.