Tier 2 Technician

Job Description

As a Tier 2 Technician at IT Voice, you'll be a key player in keeping systems and networks running smoothly. With your technical expertise, you'll install, maintain, test, and repair IT infrastructure while providing crucial first-level support. You’ll be the go-to for resolving routine technical issues and ensuring seamless IT operations, making a real impact on the Eau Claire community.

Responsibilities

• Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively.
• Perform general problem solving and assistance on diverse software applications and hardware systems for customers.
• Install, configure, and maintain computers, workstations, and other related equipment and devices, ensuring their proper functioning.
• Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and inventory records. Document network changes and updates for future reference.
• Conduct weekly site visits to clients in the field, offering on-site technical support and assistance as required.
• Cookbook: Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation.
• Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates, contributing to the improvement of technological systems.
• Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work.
• Stay updated with current technological developments and trends, maintaining currency of knowledge in the IT field.
• Must be available for On Call as needed.

Qualifications

• Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting.
• Living within commuting distance of Eau Claire, WI.
• Working towards or achieved CompTIA+ and CompTIA Network+ certifications, showcasing your technical expertise.
• Experience using a ticketing system.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse technical challenges.
• Ability to provide functional direction to other technical support staff and/or student employees, leveraging your experience and expertise.
• Strong interpersonal and communication skills, allowing you to effectively interact with a diverse community and provide technical guidance.
• Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance.
• Able to analyze and resolve computer problems efficiently, ensuring timely resolution of technical issues.
• Commitment to achieving team goals, including weekly hours, utilization rates, and customer satisfaction targets.

What We Offer

• Base Salary: $24/hour – $28/hour
• Benefits: 401(k), health, dental, vision, life insurance, PTO, vehicle allowance, company phone, travel reimbursement, and business expense coverage.
• Growth: Career advancement opportunities in a growing, people-first organization.
• Location: Hybrid – Eau Claire, WI
• Work Schedule: Monday to Friday, full-time
• Company Website: www.itvoice.com