Tier 2 Support Analyst/IT Asset Administrator

Atlas is a trusted leader in environmental and infrastructure consulting services, providing solutions that enable communities to flourish and thrive. With a team of 3,500 employees and offices throughout the US, we combine local expertise and a network of relationships to deliver smart, safe, and sustainable results for both public and private clients.

About the role

This position is a blend of Tier 2 Support Analyst (60-70%) and IT Asset Administrator (30-40%). You will manage company technology assets through their full lifecycle while supporting inventory governance, compliance, reporting, endpoint administration, and service delivery. Success in this role involves maintaining accurate, auditable asset records; improving asset accountability and cost control; resolving escalated end-user issues; and strengthening support and asset-management processes.

Responsibilities

• Manage technology assets from procurement and receiving through deployment, assignment, refresh, recovery, reassignment, and secure disposal.
• Maintain accurate inventories, ownership records, audit documentation, and chain-of-custody controls.
• Coordinate device deployments, onboarding/offboarding, purchases, repairs, returns, recycling, and reporting.
• Provide Tier 2 support for escalated incidents and troubleshoot endpoint, OS, mobile, printing, networking, identity, and Microsoft 365 issues.
• Deploy and maintain endpoints, support patching and software delivery, respond to major incidents, and create technical documentation.

Requirements

• Associate's degree in IT, Computer Science, Business Technology, or a related field, or equivalent work experience.
• 3+ years in technical support, endpoint administration, IT asset management, or related IT operations.
• Experience supporting Windows desktops and laptops.
• Experience with mobile devices, endpoint inventory, or enterprise asset tracking systems.
• Familiarity with ITSM principles and ticketing platforms.
• Strong troubleshooting, analytical, organizational, and customer-service skills.
• Ability to manage multiple priorities with attention to detail and process compliance.

Preferred Qualifications

• Microsoft Intune, Microsoft Entra ID, Microsoft 365, Autopilot, and endpoint-management experience.
• Freshservice, ServiceNow, or a similar ITSM platform.
• Asset audit, inventory reconciliation, lifecycle planning, or compliance experience.
• Knowledge of ITIL principles and ITAM best practices.
• CompTIA A+, Network+, ITIL Foundation, or a similar certification.
• White-glove/VIP support, major-incident response, office relocations, and hardware-refresh projects.
• Experience in regulated, healthcare, financial, or other compliance-driven environments.

Benefits

• Health & Wellness: Medical, dental, and vision coverage with multiple plan options, including no-cost employee-only medical coverage.
• Time Off & Family Support: Vacation time, paid holidays, sick & safety leave (SSL), and paid parental leave.
• Retirement: 401(k) with company match.
• Insurance: Life, AD&D (Accidental Death & Dismemberment), and Disability insurance.
• Safety Program: Approved PPE at no cost, reimbursement for prescription safety glasses and protective footwear.
• Learning & Development: Clear career paths, learning resources, development programs, internal certifications, and tuition reimbursement for external credentials.
• Belonging: Support for Employee Communities (ECs), voluntary, employee-led groups that create connections and shared purposes.
• Flexibility: Varies by project demands and regional workloads, with a commitment to providing reasonable accommodation.

Values

• Life: Enhance the quality of life.
• Heart: Act with compassion, empathy, and respect.
• Trust: Work together as partners, doing what we say with full accountability.
• Mastery: Strive for the highest quality, with greatness inspiring our work.