Tier 2/Operations Task Lead

Leading with our people, Digital Consultants delivers the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to honesty, trustworthiness, respect, and ethics. We are a certified SBA 8(a) small, disadvantaged business supporting multiple IT customers within the Federal, civilian, and private sectors. Our founding principles, Fairness and Common Sense, foster a collaborative environment.

About the role

Digital Consultants is seeking a Tier 2 / Operations Task Lead to provide senior-level technical direction and engineering knowledge for communications activities, including planning, designing, developing, testing, installing, and maintaining large communications networks for US Army North, located at Fort Sam Houston, San Antonio, TX.

Responsibilities

• Supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large-scale or multi-shift operations.
• Monitor complex technical control facility hardware and software, either on-premises or cloud-based.
• Interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to problem resolution during outages or periods of degraded system performance.
• Direct compilation of records and reports concerning network operations and maintenance.
• Troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions.
• Manage the support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects.
• Perform system-level configuration of products, including determination of software, hardware, OS, and other platform specifications, either with on-premises equipment or IaaS/PaaS/SaaS cloud components.
• Provide assistance and oversight for all information systems operations activities, including computer and telecommunications operations, data entry, data control, LAN/MAN/WAN administration, Wi-Fi (IEEE 802.11) management, operating systems programming, system security policy procedures, and cloud operations.
• Support a variety of IT systems and deploy commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) technologies, including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.
• Manage the system vulnerability identification and resolution process to support the network accreditation process.
• Support surge requirements of 24 hours a day, 7 days a week during key exercises or real-world events.
• Mentor Help Desk Specialists.

Requirements

• Over 7 years of progressive experience supporting information technology and cybersecurity operations for ITIL®-aligned (or equivalent) service desk operations.
• Minimum of 4 years of supervisory experience, including direct supervision of employees (e.g., day-to-day task assignment, formal and informal counseling, professional development, annual performance evaluations, and direct control of work hours/paid time off). Note: Leading a team or project does not count toward bona fide supervisory experience.
• At least 3 years of experience with VMware Virtualization Technology.
• Demonstrated understanding of the configuration, management, and use of security information and event management (SIEM) software (SPLUNK), including properly reacting to SIEM events.
• Experience using the latest versions of:
  • Microsoft Operating Systems
  • Microsoft Office
  • Microsoft Teams
  • .NET
  • MS SQL Server
  • VMware, vCenter, ESX
  • MS Active Directory Admin
  • Nutanix
  • Cisco products, including switches, routers, ASA firewalls, and intrusion prevention systems (IPS)

Qualifications

• Bachelor’s degree in one of the following:
  • Computer Science or IT-related field
  • Business administration/management
  • Technology Management
• DoD 8570.01-M IAT Level II certification
• Active Secret clearance

Benefits

• Growth opportunities
• Competitive wages
• Full benefits package