Tier 2/3 Systems Engineer

About Us

ComTech Systems is a family-owned small business located in Gaithersburg, MD. We are a full-service provider of Voice and IT solutions to SMB organizations. We have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals with a focus on exceeding our customers’ expectations. ComTech Systems is an independently owned company based in Gaithersburg, MD and is not affiliated with Comtech Telecommunications Corp.

This is an in-office position with the need to travel to local client sites.

We value and reward: Respect, Service Excellence, Growth and Education, Team-Oriented Collaboration, Accountability, Innovation.

Our Mission: To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability.

Responsibilities

• Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues.
• Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions.
• Perform upgrades, migrations, deployments, and project work.
• Diagnose root causes and implement long-term solutions.
• Assist with technical planning, recommendations, and client projects.
• Provide guidance to Tier 1 technicians.
• Perform onsite support and installations as needed.
• Maintain accurate ticket notes, time entries, and documentation.
• Participate in after-hours maintenance and on-call support as needed.
• Log detailed activities, track calls/requests utilizing ticketing software, and maintain historical records related to problem documentation and resolution.
• Assist colleagues as necessary.

Requirements

• 3+ years of IT support experience, preferably supporting SMBs in an MSP environment.
• Strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies.
• Experience supporting switches, wireless networks, VPNs, virtualization platforms, and endpoint security solutions.
• Ability to resolve escalated technical issues and manage multiple priorities effectively.
• Excellent communication, customer service, and organizational skills.
• Self-motivated, dependable, team-oriented, and calm under pressure.
• Ability to document processes and communicate technical concepts effectively.
• Professional, discreet, and committed to accountability and continuous improvement.
• MSP and ConnectWise experience strongly preferred.
• Experience supporting Zultys, Metaswitch, or Netsapiens VoIP platforms is a plus.
• Experience with WatchGuard security solutions, Ubiquiti networking, and AI-powered business tools is a plus.
• Relevant technical certifications are a plus (Microsoft, CompTIA, Cisco, or cybersecurity).

Schedule

Monday – Friday, 8:00 am – 5:00 pm (with a one-hour lunch break). Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required.

Pay

$60,000 – $75,000 annually, based on experience, certifications, and qualifications.

Benefits

• PTO
• SIMPLE IRA
• Disability Insurance
• Dental insurance
• Health insurance
• Vision insurance