Tier 1/Tier 2 IT Support Technician

Responsibilities

• Respond to incoming support requests and document all work clearly within the service desk ticketing system.
• Diagnose and resolve routine to moderately complex issues involving Windows workstations, user accounts, office applications, and peripheral devices.
• Set up, configure, and maintain desktops, laptops, printers, and other end-user equipment to support day-to-day operations.
• Administer basic user and group management tasks in Active Directory, including account access updates and password support.
• Provide technical assistance for Microsoft 365 applications and related user access concerns.
• Troubleshoot connectivity and general networking issues affecting end-user productivity.
• Support printer maintenance and break/fix activities to minimize interruptions in the workplace.
• Aid with basic server, virtualization, and system administration tasks as directed by senior IT staff.

Requirements

• Experience providing Tier 1 and Tier 2 technical support in a help desk or desktop support setting.
• Working knowledge of Active Directory for user account administration and access support.
• Proficiency supporting Microsoft Windows environments, including Windows 10 systems.
• Ability to perform structured troubleshooting for hardware, software, and connectivity issues.
• Familiarity with service desk ticket management and end-user issue documentation.
• Experience supporting Microsoft 365 Enterprise applications in a business environment.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.

Qualifications

The ideal candidate should have:

• Technical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills.
• Basic understanding of network infrastructure and protocols.
• Knowledge of Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team.

Skills

• Microsoft Windows operating systems (Windows 10 preferred).
• Active Directory administration.
• Office 365 and Microsoft 365 applications.
• Networking fundamentals.
• Basic troubleshooting and problem resolution techniques.

Benefits

Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Pay

Compensation is commensurate with experience.

Schedule

Full-time, on-site positions available.

Company Information

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.