Tier 1 Support Technician / Onsite / Lancaster, SC
Motion Recruitment · Lancaster, SC · 4 days ago
On-siteInformation TechnologyFull-time
Duties
- Serve as a point of contact for all IT related incidents and service requests
- Provide excellent customer service to all company employees for their IT support needs
- Work in a fast-paced environment
- Provide support services to users via phone, email, and in person
Requirements
- 1-3 years of IT support experience
- Support for Windows and Mac OS devices
- Hands-on hardware/software troubleshooting
- Able to install, support, and troubleshoot server and PC hardware components and peripherals
- Prior experience with a helpdesk ticketing system
- Prior experience working with imaging software to configure and deploy computers
- Prior experience troubleshooting multifunction-printers
- Customer service oriented
- Excellent verbal, telephone, and written etiquette
Qualifications
- Industry recognized technical certification such as a Microsoft MCSE, Network +, Server+, or A+ preferred but not required