Tier 1 Support Analyst

About the Role

Willow Bridge Property Company is seeking a Tier 1 Support Analyst to support a national footprint of property managers (clients), responding to incoming client questions and requests regarding Willow Bridge Property Company's Property Management systems. We need a subject matter expert to serve as our in-house IT Analyst in a long-term position. The responsibility of this role will maintain all aspects of the customer relationship, assisting clients in various technical issues and customer service via phone / emails and Helpdesk Tickets.

Responsibilities

• Set up new users in different applications
• Create email accounts and reset passwords
• Work with Willow Bridge's property personnel to assist them with questions or problems they have with Willow Bridge's Property Management Systems including Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, First Advantage and Entrata
• New User Setup
• Create new Email accounts and delegate access
• Assist on the User / Email setup for conversions / new property acquisitions
• Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem

Qualifications

• Minimum of 2 years of Helpdesk/IT experience
• Call center experience preferred
• College Degree a plus, but not required, preferably in Information Technology, Business, or Real Estate
• Customer Service Skills
• On-site leasing experience desired
• Working knowledge of the following systems: Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata, Active Directory, Gmail
• Excellent communication, verbal, & written skills
• Basic PC skills
• Working knowledge of Excel, PowerPoint, and Word

Benefits

• Competitive pay
• Benefits package that includes health, dental, vision and 401(k)
• Opportunities for career development and advancement