Tier 1 Help Center Agent (Senior Coordinator)

Key Responsibilities

• Handle a wide variety of incoming requests from current and former Client associates through phone, email, and chat channels.
• Resolve issues related to payroll, time tracking, performance management, compensation, benefits, associate relations, and general navigation assistance.
• Work closely with Client Associates to answer their questions and provide assistance.
• Conduct exit interviews and create on-demand checks.
• Display good judgment, decision-making, and confidentiality.
• Meet all Key Performance Indicators (KPIs).
• Open and maintain cases in the Salesforce case management system.
• Assist Client HR Partners as required to resolve errors and maintain or update accurate information in Workday.
• Solve problems and share solutions to resolve incoming inquiries.
• Navigate Pulse or other help center resources to locate required information.
• Provide excellent customer service, attention to detail, and decision-making skills.
• Maintain a high level of integrity related to Associate Personal Information.

Required Qualifications

• Ability to work remotely in a quiet environment with a high-speed, reliable internet connection.
• Ability to be flexible and adapt in a fast-paced call center atmosphere.
• Strong time management, problem-solving skills, previous customer service experience, and great attendance.

Pay

Compensation is commensurate with experience.

Schedule

The position is a 7 month assignment with the possibility of extension.

Benefits

Ampcus offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Skills

Customer service skills, attention to detail, and decision-making skills are essential.

Benefits

Equal opportunity employer.