Tier 1 Desktop Support

Responsibilities Kforce has a client that is seeking a Tier 1 Desktop Support in Colorado Springs, CO. Overview: We are seeking a Tier 1 IT Support Specialist to provide day-to-day technical support and user administration. This role will focus on basic user account management, ticket resolution, Microsoft 365 support, and general Windows troubleshooting. The ideal candidate will have experience in a Help Desk, Service Desk, or customer support environment and be comfortable assisting users with common technical issues. This is an entry-level support role with opportunities to learn additional systems and processes as familiarity with the environment grows. Key Responsibilities: Create, modify, and deactivate user accountsPerform password resets, name changes, group management, and licensing updatesManage and resolve Tier 1 support tickets Provide basic support for Microsoft 365 applications, including: Outlook and ExchangeMicrosoft TeamsSharePointOneDriveMicrosoft Entra ID Troubleshoot common Windows issues, including: Login and access issuesWindows updatesSystem health checksSoftware installationsAudio/video issuesEquipment, peripheral, and accessory troubleshootingAssist users with basic hardware and software questionsDocument troubleshooting steps and resolutions within the ticketing systemEscalate issues requiring additional technical supportLearn additional systems, applications, and support processes as knowledge of the environment growsSupport basic user management within business applications as needed Requirements 1+ years of experience in a Help Desk, Service Desk, IT Support, or customer-facing technical support environment preferredBasic understanding of user and account administrationExperience supporting Windows environmentsFamiliarity with Microsoft 365 applications and servicesBasic knowledge of Microsoft Entra ID/Azure ADStrong troubleshooting and problem-solving skillsStrong communication and customer-service skillsAbility to manage multiple support tickets and prioritize requests effectivelyAbility to learn new systems and processes quickly Preferred Experience Experience with a Help Desk or Service Desk ticketing platformExposure to Microsoft Entra ID/Azure AD administrationExperience with Exchange, Teams, SharePoint, or OneDrive supportExposure to Dynamics 365 is a plus, but not requiredExperience supporting remote users and distributed environments The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.