Desktop Support Tier I

Responsibilities

• Provide support and maintenance for the organization's desktop computing environment.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment.
• Troubleshoot problem areas in person, by telephone, or via email.
• Deploy, support/administration of Office 365, and other new technologies.
• Set up, support, and troubleshoot network services including DHCP, static IP addresses, DNS, wireless (802.11b/g/n/a/ac).
• Manage file shares and permissions structures, and deploy and troubleshoot mobile devices.
• Track computer equipment inventory and manage shipping/receiving activities.
• Resolve incidents and upgrade different types of software and hardware.
• Handle printers, copiers, and scanners, and maintain customer service standards.
• Perform cross-training and other duties as needed.

Qualifications

• Basic Computer Skills: COMPTIA A+ & Net + preferred.
• Vast knowledge of IT concepts.
• Proficient in Windows 7 and Windows 10.
• Laser printer troubleshooting knowledge.
• Knowledge of Microsoft Office Suite.
• Customer Service Experience.
• Ability to learn new technology.
• Must be able to speak clearly and calmly.
• Ability to work holidays/weekends as needed.
• Ability to work within a team environment and independently.