Tier 1 Application Support Analyst

About the role

Tier 1 Application Support Analyst will support a national footprint of property managers (clients), responding to incoming client questions and requests regarding Willow Bridge Property Company’s Property Management systems, including Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata. We need a subject matter expert to serve as our in-house IT Analyst in a long-term position. The responsibility of this role will maintain all aspects of the customer relationship, assisting clients in various technical issues and customer service via phone / emails and Helpdesk Tickets.

Responsibilities

• Primary role will be setting up new users in different applications, create email accounts, reset password and work with Willow Bridge's property personnel to assist them with questions or problems they have with Willow Bridge's Property Management Systems including Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, First Advantage and Entrata
• New User Setup
• Create new Email accounts and delegate access
• Assist on the User / Email setup for conversions / new property acquisitions
• Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem

Qualifications

• College Degree a plus, but not required, preferably in Information Technology, Business, or Real Estate
• Customer Service Skills, On-site leasing experience desired
• Working knowledge of the following systems: Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata, Active Directory, Gmail
• Property experience preferred: Business Manager/ Assistant Manager/ Leasing
• Excellent communication, verbal & written skills
• Basic PC skills
• Working knowledge of Excel, PowerPoint, and Word

Benefits

• Competitive pay
• Benefits package that includes health, dental, vision and 401(k)
• Opportunities for career development and advancement