Ticketing Operations Manager

Ticketing Operations

Manage all ticketing systems, including Ticketmaster Archtics, CRM platforms, and other ticketing technologies.

Build, configure, and maintain all ticketed events, ensuring accuracy across pricing, inventory, seating manifests, holds, and ticket offers.

Oversee ticket inventory management, including scaling, seat allocations, ticket distribution, internal inventory holds.

Support ticket on-sales, promotional offers, discounts, presales, and special ticket packages.

Maintain system integrity by ensuring ticketing configurations, pricing structures, and customer data remain accurate and up to date.

Develop, document, and continuously improve ticketing policies, procedures, and operational best practices.

Reporting & Analytics

Generate and distribute daily, weekly, event-based, and season-long sales, revenue, attendance, and pacing reports.

Analyze ticket sales performance, purchasing trends, attendance patterns, and customer behavior to identify opportunities for growth.

Provide actionable insights and recommendations to ticketing, marketing, partnerships, finance, and executive leadership.

Support forecasting, budgeting, and strategic planning through accurate reporting and data analysis.

Lead CRM data management and reporting initiatives to improve customer segmentation, retention, and fan engagement strategies.

Event Operations

Serve as the primary operational lead for ticketing on event days, ensuring smooth execution of all ticketing functions.

Collaborate with venue personnel, league representatives, and third-party partners to ensure operational readiness.

Support box office operations, ticket fulfillment, credential distribution, customer service, and issue resolution during events.

Ensure all ticketing operations comply with league policies, venue requirements, and organizational standards.

Cross-Functional Collaboration

Partner with marketing, partnerships, finance, operations, and leadership to support organizational initiatives through ticketing data and operational expertise.

Collaborate on promotional campaigns, sponsor ticket fulfillment, hospitality programs, and fan engagement initiatives.

Support the implementation and optimization of CRM strategies to enhance customer communication and long-term fan development.

Required Skills and Abilities

• Strong technical knowledge of ticketing systems and CRM platforms.
• Exceptional attention to detail and accuracy in data management.
• Hightly organized with the ability to manage multiple projects simultaneously.
• Problem-solving mindset with the ability to troubleshoot system and operational issues.
• Strong communication skills and the ability to collaborate across departments.
• Ability to adapt quickly in a fast-paced, evolving environment.
• High level of professionalism and discretion when handling confidential information.
• Proficiency with spreadsheet and reporting tools, including Microsoft Excel and Google Sheets.

Education and Experience

• Bachelor’s degree required.
• 3+ years of experience in ticketing operations, box office management, or a related field.
• Experience with Ticketmaster Archtics required.
• Experience supporting live events or sports organizations preferred.