Ticketing Administrative Assistant (PT)

About the role

The Ticketing Administrative Assistant provides administrative and operational support to the Season Ticket Membership department to ensure efficient day-to-day business operations. This role assists with ticket member account administration, invoicing support, scheduling coordination, document management, and data entry while maintaining a high level of accuracy and professionalism.

Responsibilities

• Provides administrative support to Season Ticket Membership leadership, including calendar management, meeting coordination, inbox support, and organization of departmental materials and documents.
• Assists with ticket member account administration, including filing and maintaining season ticket member contracts, processing data entry tasks, and ensuring records are accurate and up to date.
• Supports invoicing, expense reporting, and tracking customer activity while maintaining confidentiality and accuracy of sensitive information.
• Maintains and monitors assigned tasks, follow-ups, and project deadlines to support timely completion of department initiatives and operational requests.
• Collaborates with team members to coordinate meetings, appointments, and departmental events while communicating effectively with internal stakeholders and external clients.
• Collaborates with team members to improve administrative processes and support service initiatives for season ticket members and prospective clients.

Requirements

• A high school diploma or equivalent required.
• Minimum one (1) year of administrative, customer service, or office support experience preferred.
• Reliable transportation required.
• Ability to work a minimum of 20 hours per week, including occasional evenings, weekends, and event hours as needed.
• Ability to navigate effectively within an arena or event environment.
• Strong active listening, organizational, and conflict management skills preferred.

Physical Requirements

• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to frequently communicate and exchange accurate information in person, over the phone, and electronically.
• Ability to move about the office and arena environment to attend meetings and support departmental operations.
• Ability to occasionally lift and/or move up to 15 pounds.
• Ability to work in a sports and entertainment venue environment with moderate to loud noise levels during events.

Qualifications

High school diploma or equivalent required; additional administrative or business-related education preferred.

Skills

• Excellent communication skills.
• Attention to detail.
• Organizational skills.
• Adaptability.
• Professionalism.

Benefits

SS&E offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The position requires flexibility and availability to work evenings, weekends, and event hours as needed.

Equal Opportunity Employer

SS&E is an Equal Opportunity Employer.