Ticket Taker | Part-Time | CFG Bank Arena

About the Venue

4th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 2025 11th Highest Grossing Venue WORLDWORLD - Billboard Magazine Dec 2025 CFG Bank Arena is a 14,000+ seat, reimagined world-class concert and entertainment venue.

Responsibilities

• Provide exceptional customer service to all guests
• Possess a positive attitude and facilitate teamwork and respect among co-workers
• Welcome guests, provide directions, and answer any questions that may arise
• Provide crowd management to help organize patron access in a timely fashion
• Be energetic and have a desire to help
• Provide assistance to patrons with special needs or wheelchair access
• Be boisterous and communicate in high-energy environments
• Enforce building policies and event procedures
• Assist and direct guests in a variety of situations, including emergencies
• Manage ticketing technology and resolve technical issues on site
• Be comfortable with electronic and digital ticketing platforms such as cell phones and directing customers how to access tickets
• Resolve conflict and demonstrate expertise in event ticketing
• Work quickly to safely expedite arena access
• Be flexible and willing to adjust to management's direction
• Other duties as assigned

Qualifications

• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred
• 70% event availability commitment
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Comfortable operating ticketing technology such as scanners
• An understanding of cellphone technology associated with ticketing platforms and apps
• Proficiency with the use of Google Docs and Excel spreadsheets for scheduling purposes
• Strong verbal and written communication skills
• Ability to handle stressful situations
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required
• Extensive time spent with moderate to loud noises and exposure to flashing lights
• Fluctuating temperatures to include hot and cold conditions—external and internal facility exposure
• Must arrive at work in an appropriately furnished uniform, refrain from cellphone use in public spaces while on post, and remain on post until dismissed or relieved
• Demonstrate flexibility in adjusting personal schedules and extending hours to meet event personnel needs
• Frequent bending, standing for long periods of time and walking of the building

Benefits

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

Pay

This position pays an hourly rate of $20.00.

Schedule

This position will remain open until September 11, 2026.