Ticket Sales Representative - Georgia Tech

About the role

The Ticket Sales Representative is responsible for generating ticket revenue across Georgia Tech Athletics including Football, Men’s Basketball, Women’s Basketball, Baseball, Softball, and Volleyball. This role will primarily focus on new season ticket acquisition while also driving retention, renewal, and growth within an assigned portfolio of existing season ticket members.

Responsibilities

• Generate ticket revenue through the sale of season tickets, mini-plans, group tickets, single-game tickets, and premium seating products across Georgia Tech Athletics’ ticketed sports portfolio.
• Execute a high volume of outbound sales activity, including phone calls, emails, text messaging, virtual presentations, in-person meetings, and stadium tours to identify new business opportunities and achieve annual revenue goals.
• Develop, manage, and retain a portfolio of season ticket members through proactive account management, exceptional customer service, referral generation, cross-selling opportunities, and strategic retention efforts.
• Collaborate with internal stakeholders across Ticket Operations, the Alexander-Tharpe Fund, Marketing, Fan Experience, and Athletics Administration to deliver customized solutions and a best-in-class customer experience.
• Maintain accurate and timely records of all sales activity, pipeline progression, customer interactions, and revenue forecasting through Salesforce CRM, Paciolan, and other sales enablement platforms.
• Consistently meet or exceed individual activity, appointment, revenue, and retention goals while contributing to overall team performance objectives.
• Participate in ongoing sales training, professional development opportunities, weekly sales meetings, and performance review sessions to enhance selling effectiveness and industry knowledge.
• Represent Georgia Tech Athletics and Legends Global Sales at athletic events, community functions, prospect meetings, and gameday activities as assigned.
• Work a flexible schedule including evenings, weekends, holidays, and gamedays, to support sales initiatives, customer engagement, and departmental objectives.
• Absorb and assist with special projects, departmental initiatives, and other duties as assigned by management.

Qualifications

• Demonstrated ability to thrive in a fast-paced, team-oriented sales environment with a competitive mindset and a strong desire to achieve and exceed performance goals.
• Proven ability to manage a high volume of outbound and inbound sales activity, including phone calls, emails, text messages, appointments, presentations, and follow-up communications while maintaining accountability to established activity and revenue metrics.
• Strong verbal, written, and interpersonal communication skills with the ability to build relationships, identify customer needs, influence purchasing decisions, and close new business opportunities.
• Excellent organizational, time management, and prioritization skills with the ability to manage multiple responsibilities and deadlines simultaneously.
• Highly coachable with a positive attitude, strong work ethic, and a commitment to continuous learning and professional development.
• Proficiency with Microsoft Office Suite and experience utilizing CRM platforms, ticketing systems, and sales automation tools.
• Experience with Salesforce and Paciolan is preferred.
• Ability to work flexible hours including evenings, weekends, holidays, and gamedays, as required to support departmental and customer needs.

Benefits

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.