Ticket Sales Representative, Bowman Gray Stadium

About the role

Bowman Gray Stadium is hiring Ticket Sales Representatives to join a passionate community dedicated to growing NASCAR. This position involves selling event tickets to companies and individuals at the stadium on race day.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with ticket purchases.
• Educate customers about event details, including race schedules, seating arrangements, parking information, and venue amenities.
• Handle customer complaints or concerns professionally and escalate complex issues to management as needed.
• Conduct in-person sales.
• Maintain accurate records of ticket sales transactions, including sales volumes, revenue generated, and payment methods.
• Cook up with event organizers, marketing teams, and other stakeholders to ensure seamless ticketing operations before, during, and after racing events.
• Aid with event setup, including the preparation of ticket booths, signage, and promotional materials as needed.
• Organize and distribute "will-call" tickets.
• Describe venue layouts and seating locations.
• Call customers to advise of event changes and/or cancellations; as may periodically be required.
• Respond to customer inquiries with accurate up-to-date information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Deal professionally, courteously, and tactfully with the public and coworkers.

Requirements

• High school diploma or GED.
• One to three months related experience and/or training, or equivalent combination of education and experience.
• One to two years’ event staffing or ticket sales experience preferred.
• Minimum 18 years of age.
• Strong interpersonal skills with the ability to engage with diverse audiences in a dynamic environment.
• Excellent communication and persuasion skills, with a friendly and approachable demeanor.
• Basic math skills and proficiency in handling cash transactions accurately.
• Proficiency in computer software for ticketing systems, sales tracking, and data entry.
• Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment.
• Professional demeanor and appearance, with a positive attitude and enthusiasm for providing exceptional service.
• Ability to work outdoors in changing weather conditions.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, in alignment with the race schedule and event calendar.
• Reliable transportation to and from the track location.
• Pass background screening.

Qualifications

• Dependable and punctual, with a commitment to fulfilling assigned shifts and responsibilities according to the race schedule and event calendar.

Skills

• Customer service skills.
• Event planning and coordination.
• Customer relationship management.
• Event ticketing and sales.
• Communication and persuasion skills.
• Mathematics and financial calculations.
• Computer software proficiency.
• Attention to detail.
• Flexibility and adaptability.
• Outdoor work experience.
• Time management and prioritization.

Benefits

NASCAR offers a solid benefits package focused on wellness, including highly competitive salaries, opportunities for personal and professional growth, and a supportive, high-energy work environment.

Pay

Compensation is commensurate with experience.

Schedule

The position requires flexibility to work irregular hours, including evenings, weekends, and holidays, in alignment with the race schedule and event calendar.

Application

To apply, visit www.careers.nascar.com.