Ticket Office Student Assistant

About the Role

This position is responsible for answering phones, assisting customers in person at the Butts-Mehre ticket window, and occasional email correspondence with current and prospective ticket buyers. Assisting the Director and Assistant Director of Ticket Operations with various projects including, but not limited to, season and single game ticket allocations, fulfilling ticket requests, and mailing ticket orders. Additional responsibilities will include Paciolan ticketing system proficiency, customer record confidentiality, familiarity with athletic venues and parking regulations, and StubHub integration support.

Responsibilities

• Assist with customer service needs including answering incoming phone calls, placing outbound phone calls, directing person to person window transactions, and occasional email correspondence. (50%)
• Assist ticket office staff with ticket allocation, distribution, fulfillment, and mailing. (20%)
• Special project assistance as needed by full time Ticket Office staff. (20%)
• Assist with training of volunteer and student employees. Involves proficiency in Paciolan, StubHub, Microsoft Office for training purposes. (10%)

Qualifications

To perform this job successfully, an individual should perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reading and writing business correspondence and communicating proficiently with individuals within and outside the University by telephone and email. Working independently and handle multiple tasks. This position involves knowledge of Microsoft Office Suite, excellent communication skills, attention to detail, good organizational skills and will interact with individuals at all levels.

Depending on departmental requirements, high school diploma or equivalent may be needed.

Physical Demands

The physical demands and environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job; the employee is regularly needed to stand; walk; use hands and reach with hands and arms. The employee is occasionally needed to sit and talk or hear. The employee will occasionally lift and/or move up to 20 pounds. Specific vision needs of this job include close and distance vision, and peripheral vision.