Ticket Office Sales Associate

Responsibilities

• Process all types of ticket orders placed at the ticket office directly
• Process mail orders for all events held at the Event Center
• Process group orders for all events held at the Event Center
• Process credit card orders by phone
• Maintain good customer relations and service
• Provide information to patrons concerning hockey games, special events, and general facility facts
• Answer customer inquiries and mail appropriate information as requested
• Understand the functions and operations of the Etix System
• Attend staff training
• Become familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.

Requirements

• Excellent skills in customer relations, communications and problem solving
• Cash handling experience
• Sales and customer service experience preferred
• Ability to work flexible hours and weekends
• Able to sit or stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Occasionally able to lift up to 40 pounds
• Able to comply with safety standards