Ticket Office Representative

Description

Join our Ticketing Operations Team as a Ticket Office Representative at Nu Stadium and help fans access the excitement of match day. What You'll Do:

• Provide exceptional customer service to all guests at Inter Miami CF home matches and other events at Miami Freedom Park.
• Professionally and accurately sell tickets for all IMCF matches and events.
• Absolutely assist guests with mobile ticketing challenges and other ticketing related matters.
• Greet all guests in a polite, professional and a friendly manner.
• Proactively anticipate all guests’ specific concerns regarding their purchase, directions, stadium information and schedule of all events.
• Absolutely assist with the distribution of tickets for guests and other stadium visitors.
• Reconcile all daily sales without any overage/shortage occurring.
• Work with other staff members to ensure a quality match/event day experience.
• Available to work all Inter Miami CF home matches and other stadium events.
• All other related duties as required.

Requirements

• Highly proactive, goal-oriented, and motivated with a positive attitude.
• Customer service experience preferred.
• Bilingual - English and Spanish a plus.
• Knowledge of Ticketmaster and Archtics is a plus.
• Demonstrated understanding of new technology and mobile apps.
• Must possess reliable transportation to and from work for all games.
• Prior customer service experience is a plus.
• Ability to stand for 3-4 hours per time, hours at a time in various degrees of outdoor weather conditions, including but not limited to, extreme heat or rain.
• Ability to work flexible hours, including but not limited to evenings, weekends and holidays.