Ticket/Gate Agent LOD Korean (Customer Service Agent) - DTW

Responsibilities

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. As a Language of Destination (LOD) Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

• Greet customers to guide and assist them with the ticketing and baggage check‑in process.
• Use a computer to sell, print, and reissue tickets.
• Manage the check‑in process, ensuring that customers have the proper travel documentation.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
• Handle items as low as floor level and as high as waist level.
• Practice safety‑conscious behaviors in all operational processes and procedures.
• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, and manage and initiate the boarding process.
• Operate jet ways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors.
• Escort unaccompanied minors and disabled passengers throughout the airport.
• Stand for long periods of time while working in public areas.
• As a LOD Agent, be fluent in both English and Korean to better serve customers.

Requirements

• Preferred Language of Destination – Korean with the ability to pass standardized language assessment both verbal and written.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces a diverse set of people, thinking and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Must be proficient in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic computer skills.
• Must successfully pass a Customer Service Assessment.
• Frequently lift bags or items weighing up to and including 50 pounds.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
• Pass a physical ability test (PAT).
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
• Internal employees must meet the company's Internal Mobility and Residency Policies, be in good standing, and meet performance and tenure requirements in their current role.

Skills

• Previous ticketing experience is preferred.

Benefits

• Competitive salary, industry‑leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires eligible for up to 2‑weeks of vacation (earned for use in the following vacation year, April 1 – March 31).
• In addition to vacation, new hires eligible for up to 56 hours of paid personal time within a 12‑month period.
• 10 paid holidays per calendar year.
• Birthing parents eligible for 12‑weeks of paid maternity/parental leave; non‑birthing parents eligible for 2‑weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space‑available flight privileges for employees and eligible family members.
• Career development programs to achieve long‑term career goals.
• World‑wide partnerships to engage in community service and innovative goals focused on sustainability and reducing carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through DeltaPerks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Schedule

Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week, including afternoons, evenings, weekends, and holidays.