Thrift Store Manager

About the Role

This position is responsible for the overall operation of the Billings thrift store, including production, sales, staffing, safety, and property stewardship. Setting and meeting production and sales goals, training and evaluating staff, and ensuring strong customer service are key parts of this role. This position also supports hiring, discipline, separation decisions, public relations, and the overall appearance and maintenance of the store and property. Maintaining an environment with accountability, safety, and mission focus is essential to doing well in this job.

Responsibilities

• Set and monitor production and sales goals and ensure the store operates efficiently.
• Hire, train, evaluate, coach, and when necessary recommend discipline or termination of staff in coordination with Corps leadership and HR.
• Assign daily tasks and monitor progress toward goals.
• Ensure quality control standards.
• Track productivity and sales levels and report progress to the Corps Officer.
• Ensure staff training, safety, customer service, merchandising, property maintenance, and public relations activities are carried out effectively.
• Oversee opening and closing, daily deposits, complaints, promotions, and overall store appearance.

Requirements

• Business, management, or retail experience required.
• Management experience in retail, warehouse or production, or thrift operations required.
• Ability to organize workflow and manage time effectively.
• Good understanding of spreadsheet applications required.
• Leadership, staff development, and operational planning ability.
• Ability to communicate clearly and provide constructive feedback to staff.
• Ability to follow written and verbal instructions.
• Ability to manage sales, production, cash handling, scheduling, and community-facing communication.
• Must be at least 21 years of age and possess a valid in-state Driver's License (position requires driving a Salvation Army vehicle from time to time).
• Continued employment contingent upon a biennial background check.
• Ability to maneuver, remain in a stationary position, grasp, push, pull, reach overhead, lift 50 pounds, access and produce information from a computer, operate a telephone, and understand written information.

Qualities

• Creative, self-motivated, energetic, and organized.
• Reliable, punctual, and safety-focused.
• Professional and courteous demeanor with donors.
• Supportive of The Salvation Army's mission.
• Able to reflect and model the high standards of the organization.

Benefits

• Health, vision, dental, life, as well as voluntary life and disability insurance.
• Sick leave: 1 day per month, 12 sick days per year (accrual begins at hire).
• Vacation: 10 vacation days per year, accrued at the rate of 0.0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until completion of six months of employment).
• One floating day off for use (accrued immediately and annually, but may not be used until completion of the initial three-month introductory period).
• Pension Plan (after one year of continuous service).
• Voluntary Tax-Deferred Annuity Plan (403(b) plan).

Pay

$23 per hour.

Schedule

40 hours per week (Monday-Saturday, overtime as needed).