Third Person in Charge

About the role

The Third Person in Charge is responsible for the operations of the entire store when the Store Director (SD) and Assistant Store Director (ASD) are not present. This position is one of the job classifications from which candidates for retail leadership development training are typically selected, with successful completion potentially leading to advancement into store management.

The Third Person in Charge provides customer service, administers training to new employees, coordinates hiring needs, identifies and selects candidates for interviews, and assists with merchandising execution. They also coordinate late shift operations, assess daily operational needs, and train personnel.

Responsibilities

• Run total store operations during closing shifts in the absence of the Store Director and Assistant Store Director.
• Work with the Assistant Store Director on center store operations and fill in for the ASD on their days off, when covering for the Store Director, or during vacations.
• Assume overall management responsibility for the store, including supervising employees and handling customer complaints, in the absence of the SD and ASD.
• Initiate corrective action as needed when the SD and ASD are not present.
• Act as the liaison between the SD/ASD and late shift operations to ensure smooth store operations.
• Encourage and maintain an atmosphere of enthusiastic customer awareness, emphasizing fast, friendly, and courteous service; engage in suggestive selling and handle customer relations.
• Perform ordering, receiving, storing, pricing, stocking, and merchandising duties.
• Coordinate with late shift employees and department leads to plan, organize, and direct day-to-day operations during the late shift and special sales or ad needs.
• Assist with implementing Company and Division merchandising policies or SD instructions.
• Prepare "things to do" lists for night and day stockers.
• Perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
• Build and execute marketing and merchandising plans with Head Clerks, PICs, and Food Clerks; work with day stockers to minimize out-of-stocks.
• Support the SD and ASD in improving product placement, profit, sales, store standards, and other key metrics.
• Train Head Clerks/PICs for potential promotion to Third Person in Charge.
• Support the SD in maintaining the Company’s safety culture and programs to ensure a safe work environment and shopping experience.
• Coordinate with the SD and Head Bookkeeper/In-Store Recruiter to assess hiring needs, post positions, schedule interviews, and onboard new hires.
• Ensure required web-based training is administered to new employees and all mandatory training is provided to new hires and promoted employees.
• Ensure all new hire paperwork and policies are acknowledged and maintained in personnel files.

Store assignments may change due to operational needs.

Requirements

• High School Diploma (or equivalent).
• Four or more years of retail experience; grocery experience preferred.

Skills

• Proficient customer service and supervisory skills.
• Strong understanding of overall store operations.
• Excellent written and oral communication, leadership, and interpersonal skills.
• High degree of initiative and sense of urgency.
• Ability to work flexible hours (morning/evening shifts), independently, and as part of a team.
• Friendly, courteous, and tactful demeanor when dealing with customers and co-workers.
• Analytical ability to handle administrative tasks such as planning, reporting, scheduling, and supervising.
• Ability to judge and react to business activity.
• Knowledge of basic math and weights and measures.

Physical Environment

• Ability to stand and walk for long periods of time.
• Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to push and pull fully loaded hand trucks and pallet jacks.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods at a desk or computer terminal using calculators, keyboards, telephones, and other office equipment.
• Stooping, bending, twisting, and reaching may be required.
• Fast-paced work environment; holiday, evening, and weekend work may be required.

Benefits

• Diverse and inclusive work culture.
• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday via partnership with Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including Medical, Dental, Vision, and 401(k).
• Paid time off: vacation, holidays, and sick leave.
• Leaders invested in training, career growth, and development.
• Eligibility for a quarterly bonus.

Starting pay rates will be no less than the local minimum wage and may vary based on location, experience, and qualifications. Benefits may include medical, dental, vision, disability, life insurance, sick pay, PTO/vacation pay, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k).