Third line support engineer

About the role

You are part of a team of 10 support engineers (mainly L1 and L2) to give support to employees of an important public institution with a large scale of systems in the centre of Brussels. You assist the VIP Support team when necessary.

Responsibilities

• Solve complex incidents in collaboration with specialized teams.
• Quickly acquire the knowledge to solve first and second line incidents within the ITIL method in order to evolve rapidly to third line support.
• Perform bulk changes in Active Directory via PowerShell and create automations.

Requirements

• Broad general IT knowledge, including VPN, MFA, AD, VM, Windows 10, O365, Intune, Exchange, and Network.
• Knowledge of scripting (PowerShell) is required; experience with Apple iOS and macOS operating systems and devices is a plus.
• Fluency in Dutch and French; technical English comprehension.
• Willingness to work in shifts between 8 AM and 6 PM.
• Participation in guard duty (1 week on, 6 weeks off).

Benefits

• Challenging job in a complex environment with opportunities to develop knowledge and skills through day-to-day work and training.
• Market-conform salary based on knowledge and experience.
• Meal vouchers, insurances, company car, and eco vouchers.
• Full-time contract (39 hours/week) with 6 days of work time reduction.
• Option to work 1 day from home after the induction period.

Schedule

Full-time (39 hours/week), shift work between 8 AM and 6 PM, including guard duty (1 week on, 6 weeks off).

Pay

Market-conform salary based on knowledge and experience, including meal vouchers, insurances, a company car, and eco vouchers.