Support Engineer III

About the role

InterSystems Worldwide Response Center helps our customers succeed by solving problems. As a developer support professional in the WRC, you manage the solution of complicated problems in complex technical environments. You will contribute to a smart, cooperative, problem-solving team that provides international support to real-world applications used by major organizations, public and private.

Responsibilities

• Manage the solution of complicated problems in complex technical environments
• Contribute to a smart, cooperative, problem-solving team
• Provide international support to real-world applications used by major organizations, public and private
• Work with a range of technologies in the areas of object-oriented programming, Web, databases, SQL, high availability, AI, and performance
• Use source code as an investigative resource
• Owning responsibility for solutions, deciding the plan of attack, and being accountable for the results
• Grow your career and build your value

Requirements

• BS in Computer Science, Engineering or hard Science
• Enthusiasm for solving interesting problems
• Experience with Unix/Linux or Windows environments (plus)
• Strong Communication skills (must)
• Experience in the healthcare IT industry (valued)
• 10+ years of experience developing or maintaining software

Qualifications

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career.

Skills

• Problem-solving skills
• Communication skills
• Technical expertise in object-oriented programming, Web, databases, SQL, high availability, AI, and performance

Benefits

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

Pay

A current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance is $102,000—$127,000 USD.

Schedule

This role requires participation in extended support coverage on a rotational basis. This will require working occasional weekend or evening hours. Additional time would be compensated.

InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.